We have processes for retrieving a lost code, although we do require the original email address.
TuneUp direct licenses are based on a single Activation code which you acquire when you purchase TuneUp. Your Mac App Store license is completely tied to your iTunes account and login, which includes your credit card information. TuneUp Activation codes acquired via a purchases from our website can be used and transferred on any computer running any operating system that falls within our System Requirements. Additionally, the "Authorized" computer must be running at least OS X version 10.6.6 (Snow Leopard), as this is the earliest version that allows installation of the Mac App Store software. While it may seem obvious, the license for any software purchases via the Mac App Store only extends only to Apple computers and devices. We certainly can't detail them all, but here are notable differences: There are notable differences between the Apple/iTunes license and our own license for software purchased directly from our website. There are some differences between Apples Mac App store license and our own for direct purchases made from our website. The iTunes Terms of Sale and the iTunes Terms and Conditions are the two license documents related to all Mac App Store purchase (links provide are US only for other territories, see: ). 
This is true for all apps purchased via the Mac App Store, which follow the same licensing terms as both iTunes music and book purchases. Songs from the Apple Music catalog cannot be burned to a CD.Customers who purchase TuneUp from the Mac App Store are subject to Apple's license and usage terms and not TuneUp's standard EULA. iTunes-compatible CD or DVD recorder to create audio CDs, MP3 CDs, or backup CDs or DVDs.Internet connection to use Apple Music, the iTunes Store, and iTunes Extras.Screen resolution of 1024x768 or greater 1280x800 or greater is required to play an iTunes LP or iTunes Extras.To play 1080p HD video, a 2.4GHz Intel Core 2 Duo or faster processor, 2GB of RAM, and an Intel GMA X4500HD, ATI Radeon HD 2400, or NVIDIA GeForce 8300 GS or better is required.To play 720p HD video, an iTunes LP, or iTunes Extras, a 2.0GHz Intel Core 2 Duo or faster processor, 1GB of RAM, and an Intel GMA X3000, ATI Radeon X1300, or NVIDIA GeForce 6150 or better is required.
To play standard-definition video from the iTunes Store, an Intel Pentium D or faster processor, 512MB of RAM, and a DirectX 9.0–compatible video card is required. PC with a 1GHz Intel or AMD processor with support for SSE2 and 512MB of RAM.
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